To produce a top secret token for authentication, see Report tokens authentication for API integration.
Samanage isn't so well-liked and not using a purpose. It scored incredibly higher inside our examination of help desk application providers and our our review team was amazed With all the attributes and high-quality of services furnished by this Instrument.
The agent’s name is quickly loaded in, although he / she assigns the title, short description, and recipient. The agent also can pick out the group or subcategory, the last getting distinctive to Samanage in terms of we know.
The insights we get from participating with them, in sites like our THWACK on the web Local community, permit us to make products that clear up nicely-understood IT management worries in ways that technology gurus want them solved. This focus on the consumer and commitment to excellence in close-to-conclusion hybrid IT performance administration has established SolarWinds for a throughout the world chief in community administration application and MSP methods. Learn more currently at .
Maybe the most common beneficial remarks about Samanage is its reliable purchaser assistance. “We can Call them by way of chat, electronic mail, cellphone… the choices give us a great deal of versatility,” outlined one particular of numerous pleased prospects.
companies. Samanage’s cloud software package gives an extensive Option for its clients, featuring a centralized area for workers to submit several requests and for agents to deal with workflow across useful departments for numerous ticketing use conditions. Check out Website Financial commitment Group Morgan Stanley Growth Capital
Rose began hunting for service desk and software management possibilities, and ended up centered in on these precise abilities:
The sole drawback is when you don’t need A few of these functions, your support desk may be carrying pointless baggage and cost. Intellect that Samanage is ITIL-compliant; for those who’re not gunning for strict standards or for those who’re a little or medium player, Be sure to be clear about your specific desires through price tag quotation in order to avoid paying for unused excess options.
SolarWinds was Established by IT professionals solving complicated challenges in The only way, and Now we have carried that spirit ahead since 1999. We consider pride in relentlessly listening to our buyers to acquire a further comprehension of the troubles they deal with.
Start off compact. Test with a small set of buyers and groups prior to rolling out to Absolutely everyone. When scope for provisioning is ready to assigned buyers and groups, you are able to Management this by assigning a couple of customers or groups on the application. When scope is ready to all buyers and teams, you can specify an attribute primarily based scoping filter.
Its capacity to streamline assistance workflows, greatly enhance visibility across IT functions, and supply outstanding shopper assist have earned the software package among our check here main awards.
If the provisioning configuration appears to be within an harmful point out, the applying goes into quarantine. Find out more about quarantine states the applying provisioning quarantine status post.
Jerzak and Rose can now report and prioritize what is essential over a daily basis and prioritize their time according to the influence to the end person and the corporate as a whole.
You’ll be capable of examine more details on the best attributes of Samanage later on In this particular critique. There is also a section devoted to our interview with the organization’s CEO who answered a number of of our questions associated with the app’s usability and potential strategies for its progress.